Joshua Hoban

Cloud & Network Engineering Student | IT Help Desk Technician

Lake Worth, FL 561-562-3114 joshuawhoban@gmail.com linkedin.com/in/joshuahoban github.com/MrHoban
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01 // overview

Summary

Cloud & Network Engineering student with hands-on experience in enterprise IT infrastructure, PowerShell automation, and MSP environments. Skilled in network protocols, Windows Server administration, Microsoft 365, and scripting for infrastructure automation. Brings a strong foundation in real-world systems, incident response, and operational problem-solving — with a growing focus on cloud infrastructure, network engineering, and scalable NOC automation.

02 // stack

Core Skills

Languages & Dev

Python PowerShell Java / C# SQL JavaScript React HTML CSS REST APIs OOP

Tools & Platforms

Git GitHub Windows Server Active Directory Microsoft 365 Exchange Online Entra ID Hyper-V VirtualBox

Networking & Systems

TCP/IP DNS DHCP VPN Remote Connectivity

Professional

Debugging Scripting Automation Incident Triage Documentation Root Cause Analysis

03 // experience

Professional Experience

Help Desk Technician iPower Technologies — MSP

2025 - Present

  • Built and used PowerShell automation to remediate recurring system issues including SFC/DISM repairs, disk cleanup, printer spooler resets, and network reset workflows.
  • Supported Microsoft 365 and Exchange Online environments — mailbox troubleshooting, mail flow review, message tracing, and retention issues.
  • Troubleshot authentication and identity issues involving Active Directory, Entra ID, MFA providers, and Windows login workflows.
  • Documented troubleshooting timelines, diagnostics, and results to improve escalation quality and support consistency.
  • Collaborated with engineering and infrastructure teams during escalations and service-impacting incidents.
Full-Stack Developer Freelance / Open Projects

2020 - 2025

  • Built web applications using Python, React, Tailwind CSS, and SQL.
  • Developed and consumed REST APIs for application integration.
  • Applied debugging, logging, and structured problem-solving to improve application performance and reliability.
  • Translated functional requirements into scalable technical solutions.

04 // projects

Automation & Engineering Projects

PowerShell System Repair & Cleanup Toolkit
  • Built an automated remediation toolkit performing system health checks, disk cleanup, printer spooler resets, and network repair automation.
  • Implemented structured logging and ticket-ready output for enterprise troubleshooting.
Operational Email & Identity Troubleshooting Workflows
  • Developed repeatable troubleshooting workflows for Exchange Online mail flow diagnostics and mailbox recovery scenarios.
  • Documented investigation steps for escalation and future operational reference.
Home Lab & Virtualization Environment
  • Deployed Windows Server and Linux VMs to practice Active Directory, DNS, and infrastructure troubleshooting.
  • Simulated real-world operational scenarios and failure conditions.

05 // certifications

Certifications

✓ Microsoft Azure Fundamentals (AZ-900)
✓ ConnectWise PSA Help Desk Certification
✓ NinjaOne Certified Automation Specialist
✓ Certification in Data Analytics & Data Structures with Python

06 // education

Education

B.S. Cloud/Network Engineering — In Progress Expected 2028–2029

Western Governors University

High School Diploma 2023

FLVS